Complaints procedure

If something isn't right, we want to know — that is what the guarantee is for.

Step 1 — tell us

Ring us on 07399 716565 or email quotes@number-1-roofing.co.uk with your name, address and what the problem is. Photos help. We acknowledge every complaint within two working days.

Step 2 — we come and look

For anything to do with the work itself we will come out, look at it with you and agree what needs doing. Work covered by our guarantee is put right at no cost.

Step 3 — written answer

If we cannot resolve it on the spot you will get a written response within ten working days of our visit explaining what we will do and when.

If you are still unhappy

You can seek independent advice from Citizens Advice (citizensadvice.org.uk) or your local Trading Standards service. Nothing in this procedure affects your legal rights.